Shipping & Returns
::::: SHIPPING :::::
How much does shipping cost?
Shipping within Australia is charged at the following rates:
All prices are quoted in Australian dollars.
Can I track my order?
Yes, indeedy. We ship with Australia Post and will send you an email confirming dispatch with a tracking number.
How long does shipping take?
We ship twice a week. From the time of receiving your dispatch email, you should expect to receive your order in 7 days or less within Australia. International orders will take longer and we will advise you at the time of dispatch.
What if my order doesn't arrive?
The first thing to do will be to contact Australia Post, using the tracking number provided to you at the time of dispatch. The second thing to do will be contact Future Shelter by emailing firstname.lastname@example.org
::::: RETURNS :::::
What if an item in my order is faulty or not as described?
You are entitled to a refund. If you return the item to us within a reasonable time after purchase, with proof of purchase such as your original Future Shelter receipt or bank statement, we will refund the purchase price and postage costs.
What if I want to swap the item for a different size or colour?
You may exchange most items purchased from the Future Shelter within 2 months from the date of dispatch, provided that you return the goods to us in the same condition as when you received them. You will not be reimbursed for return postage and costs will also be incurred for delivery of the new item.
What if I change my mind?
You may return most items purchased from the Future Shelter within 30 days from the date of dispatch, provided that you return the goods to us in the same condition as when you received them. You will not be reimbursed for return postage.
Are there any items that cannot be exchanged or returned?
For health and safety reasons, Future Shelter cannot exchange or accept the return of items such as earrings, cosmetics and grooming products, food stuffs and living products such as plants.
How do I return an item?
Please contact Future Shelter by emailing email@example.com to arrange a return.
Once we have received the item we will process your return. It is advised that you return items using a trackable delivery service, as we cannot exchange or refund you for an item if we do not receive it. Refunds will be credited against your original method of payment.
Please return items to:
56 Angove Street
Western Australia 6006